FAQs
You can find a selection of the most frequently asked questions below. If you require further assistance, please contact us and the customer services team will aim to reply within one working day.
Q: Is men-ü an eco-friendly brand?
A: men-ü is intentionally designed to be eco-friendly, focusing on sustainability through its “3R Grooming” (Reduce, Reuse, Recycle) philosophy. men-ü proves that grooming essentials can be eco-friendly without compromising performance. Its sustainable packaging, refillable system, and concentrated formulas position it as a strong choice for environmentally conscious routines.
Q: How do your products reduce plastic waste?
A: Because our formulas are ultra concentrated, you use significantly less per application. That means smaller bottles that last longer — using up to 92% less plastic compared to standard products over time. Our refill system cuts down on unnecessary plastic use and encourages reusing components (such as the pump and overcap) to reduce waste.
Q: Are your products recyclable?
A: Yes. All men-ü bottles, pumps, and caps are recyclable. We also design packaging to be as minimal and efficient as possible, reducing unnecessary materials.
Q: Are your ingredients sustainably sourced?
A: We prioritise high-performance ingredients that are responsibly sourced. We avoid unnecessary additives and favour ingredients that are safe for both people and the planet.
Q: Do you test on animals?
A: Never. men-ü is 100% cruelty-free. We do not test on animals, and neither do our suppliers. Our range is made with vegan-friendly ingredients & formula’s (excluding the Barbiere Shaving Brush).
Q: What does “ultra concentrate” mean?
A: Our ultra concentrate formulas are highly concentrated versions of grooming products, meaning you need much less per use. A little goes a long way—just a small amount delivers great performance, making our products last up to 3 times longer than regular products. For example, our 100ml Shave Cream can deliver up to 165 shaves!
Q: How is that better than regular grooming products?
A: You get more for your money and reduce waste. Less product per application means smaller packaging, less plastic, lower transport costs, and fewer repurchases. It’s a smarter, more sustainable way to groom.
Q: Will I still get the same results with less product?
A: Absolutely. In fact, many customers tell us they get better results. Each formula is carefully designed to be high-performance—whether it’s cleansing, shaving, moisturising, or styling.
Q: How much is delivery within Australia?
If you direct to the “delivery” tab in the footer you will see all the necessary information here, including delivery costs to New Zealand.
Q: When will my order be dispatched?
All orders ship Monday – Friday. We are closed on all public holidays, during these times orders will be processed on the next working day.
Customer Care and Questions: ad***@*******************om.au
Customer Service Phone Number: 0421 999 743
Q: Do you send free samples?
A: We don’t offer samples free of charge. Instead, we offer trial-size buddy tubes (15ml) available to purchase.
Thanks to our ultra concentrate formulas, each buddy tube provides up to 30 applications (depending on the product) — so they’re much more than just a sample.
Our Buddy Tubes are available across our shave/facial range and Liquifflex styling product. They’re perfect for travel, gym bags, or trying out a product before committing to the full size. We also offer Buddy Tube Kits that pair complementary products — like Shave & Cleanse or DETOX Excess Oil Essentials — making it easy to build an effective routine.
We always advise prior to trying any new product (not just men-ü) to test the product on a discrete part of the body e.g. back of the hand. This will highlight if there are any potential ingredients which are reacting with your skin. The full men-ü shave/facial range is available in 15ml buddy tube which is great for trial & travel
Yes! Our bottles, tubes, and styling pucks are recyclable. The bottles, tubes, and their caps are made from High Density Polyethylene (HDPE) — one of the most widely recycled and safest plastics. Our styling pucks (including jar and lid) and the overcaps on our 100ml bottles are made from Polypropylene (PP), which is also considered safe and is increasingly accepted in recycling programs.
To further reduce plastic use and increase sustainability, we’ve moved to using cardboard boxes for our kits and gift sets — a more environmentally friendly and recyclable packaging option.
On rare occasions, the pump on our 100ml bottles may become blocked — usually if the product hasn’t been used for a while. To fix this, simply unscrew and remove the pump from the bottle, then soak the pump and dip tube in boiling hot water. This should clear any blockages and restore normal flow.
When using refills,
If your pump needs replacing, you can easily add a new one to your next order.
Our Barbiere Pure Bristle Shaving Brush uses natural boar bristles (pig hair). We’ve chosen not to use badger hair — commonly used in other brushes — as badgers are often killed solely for their bristles. The term “pure bristle” highlights that it’s made with natural animal hair. This brush is mass-produced using a machined process.
Our Pro Black Shaving Brush features exclusive synthetic, non-animal bristles (registered design 2460816-1.EU). These solid, smooth, and non-absorbent bristles are designed for performance — using up to 40% less shave cream offering greater hygiene, and eliminating bristle loss. This brush is manufactured in smaller batches on a pilot plant.
We don’t have dedicated beard products, but the hair on your face deserves the same care as the hair on your head. We recommend using our Daily Refresh Shampoo and Daily Moisturising Conditioner as part of your regular shower routine. For extra softness, apply Smooth Leave In Conditioner to damp or dry facial hair — it can also be reapplied throughout the day if needed.
What makes us different
